Motorola Milestone - A support horror trip

History:

I have my miles Stone now for about half a year and it has been a love-hate relationship. The joy of the Internet functions was really incredibly good to me, unfortunately spoiled by bad workmanship.

My machine has two serious problems. First, the headphone jack has a loose connection, so you can listen to music on the move. Crack it continually disappears or one of the channels. This seems like a manufacturing defect in the devices to be the very unfortunately many buyers Pages Thread)

The first mistake was annoying, but the second made my device unusable over time. My device also suffers from very poor voice quality. My Gespärchspartner ask up to 2x in a minute if I could repeat the last prophesied. The quality is roughly a 70-year dial via a satellite communication. This error is known and a lot of people have him with her Pages thread) Motorola this problem unfortunately dead silent, claiming it would not exist. The community has now found out why. The second microphone to detect and filter out background noise and its control software / chip has a bug in many devices and filters the voice of the speaker right out with. A true QA disaster for a device of this price class.

After updating to Android 2.1, it was so bad that I have now phoned just over a second phone. The milestone was recognized for its "main function" unusable.

That's why I've decided to send it in repair, even though I did not because many hopes. In the above thread, some people have the equipment 5x! sent away, without improvement.

After talking with my dealer went so my stone on the journey to http://www.datrepair.de , one of the two German repairer of Motorola. At least her image film looked promising

07/01/2010
Device sent via DHL. I was asked to send in the unit with a detailed error description:

02/07/2010
Equipment has arrived at dat repair. The repair tracking of repair dat I liked, but unfortunately could not quite keep up with the repair result.

07/08/2010
The machine returns to "fix" in my hands.

I was happy at first very naturally, but unfortunately only very briefly. The unit will not turn on anymore because the battery no longer charges. The charge indicator will stand for hours at 5%. That's enough juice to power up the unit. I guess that I was either a faulty battery is returned instead of my working (unfortunately I have the serial number of the batteries are not written down) that my battery has been damaged or that the charging circuitry in the repair of my stone was damaged. Very annoying.

09/07/2010
After a whole night of charging the battery is unfortunately still only 5% on the chest proud. I cry at dat to repair and describe my problem. "The device has left our house on the test correctly, please send it again." It really did not believe me or would get rid of me. The lady on the phone asked me to send in the charger. I had even thought that maybe my charger could be broken. I think this is very unlikely, however, because I have 2 chargers and a charging cradle that the phone could not load any more.

Before I wanted to send my phone back on the trip, I've been trying to get a spare battery to test whether it is possibly only on the battery. A call to the Media Markt revealed to me that there Milestone for different batteries from different manufacturers are available. In the media market but unfortunately there was not one. All small phone shops in the city had no stock. Neither Vodafone, O2, The Phone House yet, so I will probably have to return the phone so without this test.

09/07/2010 (later)

Milestone is back after my trip to the Flensburg. With battery and my two chargers.

7/12/2010
DHL takes its time. The tracking says:

12:07:10 17:44 clock
Hagen
The show was edited in the start-center package.

13/07/2010

My stone has reached dat repair again.

14/07/2010
I've called in dat repair and again asked to provide faster processing, since the error was Caused by dat repair. I was told that I am already the 10th could not wait that would be. OK.

19/07/2010
My stone was repaired again and is on its way to me. I'm not much hope. Maybe you can turn it on again .... yes, at least

19/07/2010 (later)
I again phoned dat repair to find out whether and how the call quality has been fixed. The gentleman on the phone told me that the mistake had been repaired and the bug was found. I am excited and know more tomorrow.

He told me had been changed "Antenna Cap" and "Camera Lens something". Also, I would get a new battery.

I am curious ....

07/20/2010

My Milestone is back and it goes on even I was sent a new battery. I suspect that they had sent me the last time a defect. Unfortunately, after the first was already turning back the first disillusionment. When logging in with my Google account I get the message "There can be no stable data connection to the server." The problem here is try to reset to factory settings.

27/07/2010
After Wipen the stone again, everything worked. At the same time has pretty much eliminated my rock and a software update to firmware 2.1.36 that came with a lot of people have problems with voice quality. My stone work now but I do not know whether it was due to the upgrade or repair. I doubt there's something. Especially since my first problem, the loose headphone jack was removed only half-heartedly. She sits now fixed, but still has a loose connection.

Conclusion
€ 15 Porto, 3 weeks without a cell phone, the repairs have not really fixed. Forced extension of the repair by an incorrect battery ..... I could have saved myself the nightmare I think. In any case, I will avoid in future Motorola and dat repair.