Company Connect - Fun with the telecom sales

A customer had a problem. Because of a specific application, a faster ping to Taiwan was needed. A conventional telecom DSLer brought constant 290 - 320ms to Hinet, a large Taiwanese provider. A stress-free use of the application package was with these terms is not possible, so they searched for alternatives to a faster connection. I was skeptical from the outset whether an improvement of the situation was even possible. With the DSLer the packages were initially routed through the telecommunications network in New York. From there we went with AT & T continues across the U.S., then across the Pacific Hinet. From California to Taiwan was the main part of packet delay - almost 200ms. In my opinion, an improvement would be possible only if Telekom would entertain themselves with a backbone of its network in Taiwan. In my search for vendors that could make the impossible, I came across the Telecom Product Company Connect , which consists of a dedicated line, which is directly related to the telecom backbone. Phone assured me that they achieved with "CoCo" readily under 50ms ping to Asia. I was pleasantly surprised, but still skeptical. A few days later, a young and dynamic telecom salesman came in and confirmed the claim by the hotline again. "I have inquired for you, that's no problem. Telekom maintains global backbone." When leaving the building, he told me that he had just ordered a new BMW. Very nice. The next day via e-mail directly to the treaty came into the house. We sent him back with the addition that we can cancel the contract if no pings could be reached at 100 ms after Taiwan. Telekom signed. After this happened once a long time nothing more. The salesman had assured a circuit within a month. After a month, we asked, the salesman, however, was from then on (until now) is not accessible. Even e-mails to his department were not answered. After 2 1/2 months we were impatient and threatened to cancel the order, if not could be arranged within one week of a date for the circuit. Then it suddenly went very quickly. The "escalation point" organized an appointment for us, the line was switched. For a first test, I stuck a router and my brand new netbook on the line.

 box-ww-11: 57:35 ~ -> ping www.hinet.net
 PING www.hinet.net (202.39.224.7) 56 (84) bytes of data.
 64 bytes from 202-39-224-7.HINET IP.hinet.net (202.39.224.7): icmp_req = 1 ttl = 237 time = 306 ms
 64 bytes from 202-39-224-7.HINET IP.hinet.net (202.39.224.7): icmp_req = 2 ttl = 237 time = 306 ms

LOL. What else would you expect? Exactly the same ping values ​​as before. Exactly the same international route as before. No technical problem. Just a lot of bullshit-Blah-Blah. I'm curious if the termination is as "smooth" function like the circuit.